Defend customer privacy & Globetech workers’ jobs

By Mick Barry TD 

A recent controversy about Apple’s Siri voice assistant raised important questions about consumer privacy and workers’ rights.

The case came to light in the pages of The Guardian after a worker in Cork blew the whistle on a quality control programme which involved employees having to listen to tens of thousands of Siri voice recordings without customer consent.

Invasion of privacy 

These recordings included instances of the voice assistant being accidentally activated and recording conversations between people.

After The Guardian published the story, workers at GlobeTech (one of the two companies contracted to do the work) were sent home on full pay.  Two and a half weeks later, they were called back in, told that the contract had been terminated and were then dismissed with one week’s pay.

Half the workers were Irish, many were from other EU countries, and some had come from outside the EU on work contracts.

Apart from those workers who had travelled halfway across the world to take on the job, there were others who had given up alternative employment to work for GlobeTech/Apple.

Controversy ensued.  The Socialist Party and Solidarity were to the fore in highlighting the scandalous treatment of the workers.

Role of trade unions

Apple have now been forced to give commitments that customers will have to opt-in in future to allow their recordings to be “graded”, that such work will be done in-house in future by Apple workers, and that many of the 300 people who lost their jobs will be employed for this purpose.

A debt of gratitude is owed to the whistleblower who highlighted the case and won the opt-in for Apple customers.  Apple must be kept under pressure to employ all 300 people let go, and not to pick and choose in an attempt to weed out the whistleblower(s).

The trade union movement must take a far more active and vocal role in issues relating to privacy rights, and the rights of contract workers. This means playing an active role in organising workplaces like Apple so workers can fight precarity and bullying management.